If there is suspicious activity on your account, someone may be using your account without permission.
If you believe that your PaGamO account has been hacked, please sign in to your account first, and follow the steps below to check and retrieve your account to ensure account security. If you cannot sign in, please refer to "What can I do, if I forgot my password or the password has been changed?."
Step 1: Check your login methods.
[Web Version]
Click the head icon on the top right of the home page to enter the "Account Settings" and "Login Methods" of the settings page.
[APP Version]
Click the head icon in the upper left corner to enter the account page, and then switch the "Account" and "Login Methods" tabs to view.
Step 2: Please reset the passwords of all login methods. After resetting, sign out all devices to ensure the security of all login methods.
Please refer to 2-1 for users who sign in with PaGamO account and password, and 2-2 for users who sign in with a third-party account.
2-1 Reset the PaGamO password. After the password is reset, the system will automatically sign out of all devices.
[Web Version]
Find the "Change Password" button in the "Account Settings," click the button and follow the instructions to reset the password.
[APP Version]
Click the upper left button to enter the account page, switch to the "Password" tab to reset the password.
2-2 Please go to the third-party platform to reset the password. After resetting the password, go back to PaGamO and sign out of all devices.
[Web Version]
Go to the settings page, click "Sign Out of All Devices" in the "Devices Management" section, and then sign out.
[APP Version]
Click the head icon in the upper left corner to enter the account page, click "Sign Out of All Devices" to sign out.
Step 3: If you have multiple login methods at the same time, please finish steps 2-1 and 2-2 to ensure that all login methods that may have leaked account and password have done resetting their passwords and signing out of all devices, so that hackers can no longer log in, thus ensuring the security of personal data.